Privacy policy

Simona Stadpipe AS is the data controller responsible for the processing of personal data as described in this Privacy Policy. In this Privacy Policy, we explain what types of personal data we collect and how we process them.

This Privacy Policy applies to: https://www.simona-stadpipe.com/

Personal Data We Collect and Process

Personal data is collected directly from you through information you provide to us, and in connection with your use of our services and products.

How We Use Personal Data

Provision of services / contract performance

We use your personal data to fulfill our agreements with you, for example when you order a product or service from us. The legal basis for this processing is that it is necessary for the performance of a contract with you.

Customer relationship management

We use your personal data to manage our customer relationship with you. This may include customer service, complaint handling, and troubleshooting related to your customer relationship. The legal basis for this processing is that it is necessary for the performance of a contract with you.

Analysis, business development, and service improvement

We continuously work to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for this processing is our legitimate interests.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by sending you emails. The legal basis for this processing is our legitimate interests. You have the right to opt out of parts of this processing, for example by unsubscribing from emails from us.
In addition, we may ask for your consent to use your personal data for profiling, where we infer interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant to you.

System monitoring and troubleshooting

We monitor our systems for errors and issues. Some of these processes involve the storage and processing of personal data. The legal basis for this processing is our legitimate interests.

Compliance with legal obligations

In certain cases, we are required to process personal data in order to comply with legal obligations. An example is information related to sales, which we are required to record and retain in accordance with accounting legislation. The legal basis for this processing is that it is necessary for compliance with a legal obligation to which we are subject.

Your Rights

If you wish to exercise any of your rights, please contact us at: mathilde.grottebo-sjaastad@simona-group.com

Right of access

You have the right to request a copy of all personal data we process about you. Please contact us at the email address above to exercise your right of access.

Right to rectification

You have the right to request that we correct or complete inaccurate or misleading personal data.

Right to erasure

You have the right to have your personal data deleted without undue delay. You may request deletion of your data at any time. However, please note that information we are required to retain due to legal obligations (such as accounting laws) will not be deleted.

Restriction of processing

In certain situations, you may request that we restrict the processing of your personal data. This can be done by managing your consents or preferences in our systems.

Right to object

If we process your personal data based on our legitimate interests, you have the right to object to such processing. This can be done by managing your consents or preferences in our systems.

Data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Please contact us at the email address above to obtain your personal data.

Complaints

We hope you will contact us if you believe we are not complying with applicable data protection laws. Please first raise your concern through the contact or channel you already have with us.
You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).